Terms and conditions

Effective Date: June 15, 2025
Last Updated: June 15, 2025

1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms," "Terms and Conditions," or "Agreement") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "your," "Customer," or "Client") and All Pro Install Inc., a Maryland corporation ("All Pro Install," "Company," "we," "us," or "our"), concerning your access to and use of the https://trampolineinstall.com website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Website" or "Site") and the trampoline installation, maintenance, and repair services provided by the Company (collectively, the "Services").

You agree that by accessing the Site or engaging our Services, you have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

2. SERVICES PROVIDED

2.1 Description of Services

All Pro Install Inc. specializes in professional trampoline installation and related services, including but not limited to:

  • Residential Installation Services:
    • In-ground trampoline installation with excavation and drainage systems
    • Above-ground trampoline assembly and anchoring
    • Custom installation solutions for unique property configurations
  • Commercial Installation Services:
    • Large-scale commercial trampoline installation
    • Trampoline park equipment installation
    • Institutional and recreational facility installations
  • Maintenance and Repair Services:
    • Annual safety inspections and certification
    • Spring replacement and mat repair
    • Frame straightening and welding services
    • Safety net and padding replacement
    • Winterization and seasonal maintenance
  • Ancillary Services:
    • Site evaluation and ground preparation
    • Retaining wall construction for in-ground installations
    • Drainage system design and installation
    • Safety consultation and compliance assessment
    • Removal and disposal of existing equipment

2.2 Service Territory

The Company currently provides Services within the following jurisdictions:

  • State of Maryland (all counties)
  • District of Columbia
  • Commonwealth of Virginia (Northern Virginia region)
  • Commonwealth of Pennsylvania (Southern counties)
  • State of Delaware (all counties)

The Company reserves the right to decline service to any location based on distance, accessibility, or other operational considerations. Future nationwide expansion areas will be updated on the Website as they become available.

2.3 Professional Standards

All Services are performed in accordance with:

  • Manufacturer specifications and guidelines
  • ASTM International safety standards for trampolines
  • Local building codes and regulations
  • Industry best practices for recreational equipment installation

3. SERVICE AGREEMENTS AND WORK AUTHORIZATION

3.1 Binding Work Orders

All Services shall be initiated through a formal written agreement, which may take the form of:

  • Detailed written estimate
  • Service agreement
  • Work order authorization
  • Purchase order (for commercial clients)

Each work authorization document ("Work Order") shall specify:

  • Detailed scope of work to be performed
  • Itemized cost breakdown including labor and materials
  • Payment terms and schedule
  • Estimated project timeline and completion date
  • Site-specific conditions and requirements
  • Any customer-supplied materials or preparations

3.2 Customer Responsibilities and Obligations

By engaging our Services, Customer expressly agrees to:

Pre-Installation:

  • Provide accurate, complete information about the installation site
  • Provide accurate,complete information about make and model of product needs to be installed
  • Disclose all underground utilities, septic systems, wells, or other subsurface infrastructure
  • Obtain all necessary permits, HOA approvals, and governmental authorizations
  • Ensure clear access to the work site (minimum 36" clearance for equipment)
  • Remove or protect personal property, landscaping, and other items as directed
  • Provide written confirmation of property boundaries

During Installation:

  • Ensure authorized adult supervision on-site if required
  • Maintain a safe environment free from aggressive animals
  • Provide access to electrical outlets and water sources as needed
  • Keep children and non-essential persons away from the work area

Post-Installation:

  • Conduct final walk-through inspection with Company representative
  • Sign completion certificate acknowledging satisfactory installation
  • Maintain trampoline according to manufacturer guidelines
  • Comply with all safety recommendations provided

3.3 Right to Refuse Service

The Company reserves the right to refuse or discontinue service if:

  • Site conditions pose unreasonable safety risks
  • Customer fails to obtain required permits or approvals
  • Underground utilities cannot be properly located
  • Customer breaches any provision of this Agreement
  • Payment obligations are not met according to terms

4. PRICING AND PAYMENT TERMS

4.1 Pricing Structure

All pricing is provided through formal written estimates valid for thirty (30) days from the date of issuance. Pricing includes:

  • Labor costs based on standard installation times
  • Materials at current market rates
  • Equipment and tool usage
  • Standard warranty coverage

4.2 Price Adjustments

The Company reserves the right to adjust quoted prices upon discovery of:

  • Concealed or misrepresented site conditions
  • Rock, concrete, or other subsurface obstructions requiring special equipment
  • Additional excavation beyond standard depths
  • Customer-requested changes to original scope
  • Force majeure events affecting material costs (exceeding 10% increase)
  • Additional work required for code compliance not initially apparent

4.3 Payment Schedule

Residential Customers:

  • 50% deposit due upon agreeing on the Work Order, whether by written confirmation by email stating that the customer would like to move forward with the work order or by signing a contract. 
  • Remaining 50% due immediately upon completion.
  • Payment methods accepted: Check, credit card, ACH transfer, Zelle, Cash.

Commercial Customers:

  • 25% upon contract execution
  • 50% upon delivery of materials to site
  • 25% upon substantial completion
  • Net 30 terms available for approved accounts

4.4 Late Payment Penalties

  • Accounts past due over 30 days: 1.5% monthly interest (18% APR)
  • Accounts past due over 45 days: Subject to collection proceedings
  • Customer responsible for all collection costs and attorney fees
  • Work stoppage authorized for delinquent accounts

4.5 Additional Charges

Customer may incur additional charges for:

  • Expedited service requests (less than 5 business days)
  • Weekend or holiday installations (25% premium)
  • Cancellation fees as outlined in Section 10
  • Permit expediting services
  • Disposal of existing equipment

5. WARRANTIES, REPRESENTATIONS, AND DISCLAIMERS

5.1 Workmanship Warranty

All Pro Install Inc. provides the following express warranty on workmanship:

  • Duration: 90 days from completion date
  • Coverage: Defects in installation workmanship including:
    • Improper assembly resulting in structural failure
    • Inadequate ground preparation causing settling or tilting
    • Faulty anchoring systems
    • Incorrect safety equipment installation

5.2 Warranty Claim Procedures

To initiate a warranty claim:

  1. Submit written notice within 15 days of discovering defect
  2. Provide photographic documentation of issue
  3. Allow Company inspection within 10 business days
  4. Permit Company reasonable opportunity to remedy (30 days)

5.3 Warranty Exclusions

This warranty expressly excludes:

  • Normal wear and deterioration
  • Damage from misuse, abuse, or overloading
  • Vandalism or intentional damage
  • Acts of God, including but not limited to wind, hail, lightning
  • Corrosion from pool chemicals or salt air
  • Modifications performed by others
  • Failure to maintain according to guidelines
  • UV deterioration of materials
  • Manufacturing defects (covered by manufacturer)

5.4 Manufacturer Warranties

  • Company facilitates but does not guarantee manufacturer warranties
  • All manufacturer warranties subject to their specific terms
  • Company not responsible for manufacturer warranty denials

5.5 DISCLAIMER OF IMPLIED WARRANTIES

‍EXCEPT AS EXPRESSLY PROVIDED HEREIN, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

6. LIMITATION OF LIABILITY AND INDEMNIFICATION

6.1 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUBCONTRACTORS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES
  • LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES
  • LOSS OF USE OR ENJOYMENT
  • PERSONAL INJURY OR DEATH ARISING FROM TRAMPOLINE USE
  • DAMAGES EXCEEDING THE TOTAL AMOUNT PAID FOR THE SPECIFIC SERVICE

6.2 Customer Indemnification

Customer agrees to fully indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, subcontractors, successors, and assigns from and against any and all claims, demands, actions, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Use or misuse of installed trampoline equipment
  • Failure to supervise trampoline users
  • Failure to maintain equipment per provided guidelines
  • Allowing use by persons exceeding weight limits
  • Modifications or alterations to installed equipment
  • Failure to maintain adequate insurance coverage
  • Breach of any term of this Agreement
  • Claims by third parties injured on Customer's property
  • Violation of any applicable laws or regulations

6.3 Insurance Requirements

Customer acknowledges and agrees to:

  • Maintain adequate homeowner's or commercial liability insurance
  • Notify insurance carrier of trampoline installation
  • Add trampoline-specific coverage if required by carrier
  • Provide proof of insurance upon Company request

7. SAFETY ACKNOWLEDGMENTS AND ASSUMPTION OF RISK

7.1 Inherent Dangers

CUSTOMER EXPRESSLY ACKNOWLEDGES THAT TRAMPOLINES ARE INHERENTLY DANGEROUS AND POSE SIGNIFICANT RISK OF SERIOUS INJURY OR DEATH, including but not limited to:

  • Paralysis from improper landings
  • Fractures and sprains from falls
  • Head and neck injuries
  • Collisions between multiple users
  • Falls from trampoline to ground
  • Contact with springs and frame components
  • Injuries from attempted flips or stunts

7.2 Safety Requirements

Customer agrees to implement and maintain:

  • Constant adult supervision during use
  • Maximum one user at a time policy
  • Prohibition on flips and dangerous maneuvers
  • Regular safety equipment inspections
  • Proper security to prevent unauthorized use
  • Posted safety rules and warnings
  • Age and weight restrictions per manufacturer

7.3 Assumption of Risk

BY PROCEEDING WITH INSTALLATION, CUSTOMER VOLUNTARILY ASSUMES ALL RISKS associated with trampoline ownership and use, and agrees that Company shall not be liable for any injuries or damages resulting from trampoline use.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Company Intellectual Property

All intellectual property created by Company remains its exclusive property, including:

  • Installation methods and techniques
  • Custom engineering solutions
  • Design plans and specifications
  • Marketing materials and photographs
  • Safety protocols and checklists

8.2 License Grant

Customer receives limited, revocable, non-exclusive license to use Company-provided materials solely for:

  • Operating installed equipment
  • Performing routine maintenance
  • Training family members on safety

8.3 Restrictions

Customer shall not:

  • Reproduce or distribute Company materials
  • Use Company name or logos without permission
  • Photograph or record proprietary installation methods
  • Reverse engineer Company innovations

9. SCHEDULING AND COMPLETION

9.1 Scheduling

  • Installation dates subject to weather and crew availability
  • Company will provide 48-hour advance notice of arrival
  • Customer must confirm site readiness 24 hours prior

9.2 Weather Delays

Installation may be postponed due to:

  • Rain, snow, or ice conditions
  • Sustained winds exceeding 25 mph
  • Lightning within 10-mile radius
  • Extreme temperatures (below 32°F or above 95°F)

9.3 Completion Standards

Installation deemed complete upon any of the below:

  • Full assembly per manufacturer specifications
  • Successful safety inspection
  • Customer walk-through and approval
  • Signed completion certificate

10. CANCELLATION AND REFUND POLICY

10.1 Customer Cancellation

  • More than 7 days notice: Full refund of deposit
  • 3-7 days notice: 75% refund of deposit
  • 1-3 days notice: 50% refund of deposit
  • Less than 24 hours notice: No refund
  • After materials ordered: Restocking fee applies

10.2 Company Cancellation Rights

Company may cancel without penalty for:

  • Unsafe site conditions
  • Customer breach of Agreement
  • Force majeure events
  • Inability to obtain required permits

11. DISPUTE RESOLUTION

11.1 Mandatory Arbitration

Any dispute arising from or relating to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

11.2 Arbitration Procedures

  • Arbitration venue: Baltimore, Maryland
  • Single arbitrator selection
  • Limited discovery rights
  • Award final and binding
  • Each party bears own costs

11.3 Class Action Waiver

Customer waives right to participate in class actions or consolidated proceedings against Company.

11.4 Exceptions

Arbitration requirement does not apply to:

  • Small claims court actions
  • Injunctive relief for intellectual property
  • Collection of undisputed amounts

12. GENERAL PROVISIONS

12.1 Governing Law

This Agreement governed by Maryland law without regard to conflicts provisions.

12.2 Entire Agreement

This Agreement and related Work Order constitute entire understanding between parties.

12.3 Severability

Invalid provisions severed without affecting remaining terms.

12.4 No Waiver

Failure to enforce rights does not constitute waiver.

12.5 Force Majeure

Neither party liable for delays due to causes beyond reasonable control.

12.6 Successors and Assigns

Agreement binding upon parties' successors and permitted assigns.

12.7 Survival

Provisions regarding liability, indemnification, and intellectual property survive termination.

12.8 Electronic Signatures

Electronic signatures deemed valid and binding.

12.9 Time is of the Essence

Time periods specified are material terms.

13. PRIVACY AND DATA PROTECTION

13.1 Information Collection

Company collects and processes:

  • Contact and billing information
  • Property details and photographs
  • Service history and preferences
  • Communications and feedback

13.2 Information Use

Customer data used solely for:

  • Service delivery and support
  • Billing and collections
  • Safety notifications
  • Marketing (with opt-in consent)

13.3 Data Security

Company implements reasonable security measures but cannot guarantee absolute protection.

14. WEBSITE TERMS OF USE

14.1 Acceptable Use

Users shall not:

  • Violate any applicable laws
  • Transmit malicious code
  • Attempt unauthorized access
  • Scrape or harvest data
  • Impersonate others

14.2 Content Ownership

All Website content property of Company or licensors.

14.3 Third-Party Links

Company not responsible for third-party website content.

15. CONTACT INFORMATION

All Pro Install Inc.
 10611 Iron Bridge Road
Jessup, MD 20794
Phone: +1 (301)615-8388
Email: info@trampolineinstall.com
Website: https://trampolineinstall.com

Business Hours:
 Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 4:00 PM EST
Sunday: Closed

Emergency Contact:
 For urgent safety concerns only: website chat box 

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT AUTHORIZED TO USE OUR WEBSITE OR SERVICES.

All Pro Install Inc. reserves the right to update these Terms and Conditions at any time. Updates effective upon posting to Website.