Privacy Policy

Our Commitment to Your Privacy

All Pro Install Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our trampoline installation, maintenance, and repair services across Maryland, District of Columbia, Virginia, Pennsylvania, and Delaware.

Information We Collect

Contact and Service Information

When you request our services, we collect:

• Contact Details: Name, address, phone number, email address
• Property Information: Installation address, property type (residential/commercial), access instructions
• Service Details: Type of trampoline, installation requirements, maintenance history
• Billing Information: Name, billing address, payment method (processed securely through third-party processors) 
• Automatically Collected Information

When you visit our website or use our services:

• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages visited, time spent, features used
• Location Data: Service area verification and technician routing 

Service Documentation

During installation and maintenance:

• Installation Records: Equipment specifications, safety compliance documentation
• Photographs: Before/after installation photos (with your consent)
• Warranty Information: Product details, service dates, warranty terms

How We Use Your Information

Service Delivery

We use your information to:

• Schedule and perform installation services
• Dispatch technicians to your location
• Process payments and issue invoices
• Provide warranty and maintenance services
• Communicate about your service appointments 

Business Operations

• Improve our services through analysis and feedback
• Train our technicians and improve safety procedures
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized access

Marketing and Communications

With your consent, we may:

• Send promotional offers and seasonal reminders
• Request reviews and testimonials
• Share installation success stories (with permission)

AI and Automated Systems Disclosure

We use artificial intelligence and automated systems to enhance our services:

• Customer Support Chatbot: Our website features an AI-powered chat assistant to help answer common questions. You'll be clearly notified when interacting with AI versus human support. 
• Scheduling Optimization: AI helps us optimize technician routes and appointment scheduling
• Service Recommendations: Automated analysis may suggest maintenance schedules based on your equipment type

You always have the right to request human assistance or opt out of automated processing that affects you.

Information Sharing and Third-Party Services

Service Providers

We share information with trusted partners who help us operate:

• Payment Processing: Secure payment processors (Stripe, Square) handle transaction data
• Scheduling Software: Our scheduling platform manages appointments and technician dispatch
• Communication Tools: Email and SMS platforms for service notifications
• Analytics Services: Website and service analytics to improve operations 

Legal Requirements

We may disclose information when required by:

• Court orders, subpoenas, or legal processes
• Government authorities or regulatory bodies
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. 

Your Privacy Rights

For All Customers

You have the right to:

• Access your personal information we maintain
• Correct any inaccurate information
• Delete your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Request a copy of this privacy policy 

State-Specific Rights

California Residents (CCPA/CPRA)

• Right to know categories and specific pieces of personal information collected 
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information 
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising privacy rights 

Virginia Residents (VCDPA)

• Right to access personal data 
• Right to correct inaccuracies 
• Right to delete personal data
• Right to obtain a copy of personal data 
• Right to opt-out of targeted advertising, sales, or profiling 

Delaware Residents (DPDPA) (Effective January 1, 2025)

• Right to access and confirm processing 
• Right to correct inaccurate data 
• Right to delete personal data
• Right to data portability 
• Right to opt-out of targeted advertising and data sales 
• Right to appeal decisions regarding your requests

Children's Privacy

We take special care with information about children: 

• Our services often involve equipment used by children
• We do not knowingly collect personal information from children under 13 without parental consent 
• Parents may review, update, or delete their child's information 

Installation photos showing children require explicit parental consent

Data Security and Retention

Security Measures

We protect your information through: 

• Encryption of sensitive data in transit and at rest 
• Secure access controls and authentication 
• Regular security assessments and updates
• Employee training on data protection 
• Secure disposal of outdated records 

Retention Periods

• Service Records: 7 years for warranty and liability purposes 
• Financial Records: 7 years per regulatory requirements 
• Marketing Data: Until you opt-out or 3 years of inactivity

Installation Photos: Duration of consent period (typically 3 years)

Marketing Communications

Email and SMS

• We only send marketing messages with your consent
• Each message includes clear unsubscribe options
• Opt-out requests processed within 10 business days
• Service-related messages sent regardless of marketing preferences 

Reviews and Testimonials

• We may request feedback after service completion
• Customer testimonials used only with written permission
• Installation photos require separate consent for marketing use

Property Photography Policy

When We Take Photos

• Documentation of installation completion
• Before/after comparisons for quality assurance
• Marketing purposes (with your explicit consent)

Your Rights Regarding Photos

• Approve any photos before marketing use
• Request removal of your property photos
• Limit photo use to specific purposes
• Retain ownership of your property's image rights

Do Not Sell or Share My Information

We do not sell your personal information. California residents may opt-out of any sharing for cross-context behavioral advertising by:

• Clicking the "Do Not Sell or Share My Personal Information" link on our website
• Emailing: info@trampolineinstall.com
• Calling +1 (301)615-8388

Contact Us

For privacy-related questions, requests, or concerns:

All Pro Install Inc.
Privacy Department
10611 Iron Bridge Road,Suite C 1
Jessup, MD 20794

Email: info@trampolineinstall.com
Phone: +1 (301)615-8388
Online: www.allproinstall.com/privacy-requests

To exercise your privacy rights, you may:

• Complete our online privacy request form
• Email us with your specific request
• Call our privacy hotline
• Mail a written request to the address above 

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.  We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email (if you've provided one) 
• Obtain new consent if required by law

Accessibility

This Privacy Policy is available in alternative formats upon request. Please contact us if you need this policy in a different format or language.

Your privacy matters to us. We are committed to maintaining your trust through transparent practices and strong data protection. Thank you for choosing All Pro Install Inc. for your trampoline installation needs.